FAQs

  • 143 Market Street Crewe Cheshire CW1 2ND
    Personal Flowers is conveniently located close to the Crewe town centre and the local cemetery, providing easy access for our customers. Additionally, there is ample parking available directly opposite in the pay and display car park, ensuring a hassle-free visit.

  • Opening Hours:
    Monday - Friday: 9:00 - 17:00
    Saturday: 9:00 - 15:00
    Sunday & Bank Holidays: Closed

  • contact@personalflowersflorist.co.uk

    01270 584596

  • Our local delivery for all areas costs £4.99. This includes same day flower deliver, next day delivery and all other deliveries.

  • Yes, we offer same day flower delivery on selected floral arrangements and products. Each product description states the preparation time required.

  • Want to collect your order in person? Simply enter preferred collection time and choose the ‘Click & Collect’ option at checkout. Orders cannot be ready before the listed wait time or on Sundays/bank holidays.

    Our Flower Shop:
    143 Market Street Crewe Cheshire CW1 2ND

    Opening Hours:
    Monday - Friday: 9:00 - 17:00
    Saturday: 9:00 - 15:00
    Sunday & Bank Holidays: Closed

  • Our reliable van service guarantees that deliveries arrive quickly and in excellent condition.

  • We offer delivery of bouquets, gifts and funeral flowers to Crewe, Nantwich, Sandbach, and the nearby areas such as:

    Aston juxta Mondrum, Barthomley, Basford, Batherton, Chorlton, Church Minshull, Crewe Green, Elworth, Ettiley Heath, Haslington, Hough, Leighton, Poole, Rope, Shavington, Stapeley, Walgherton, Warmingham, Weston, Wheelock, Wheelock Heath, Willaston, Winterley, Wistaston, Woolstanwood, Worleston and Wybunbury,

    including the following postcodes:
    CW1, CW2, CW5 5, CW5 6, CW5 7, CW11.

    If your delivery postcode isn't listed, please call us on 01270 584596 to discuss potential delivery options. The delivery charge may be higher depending on the distance.

  • We deliver funeral flowers to funeral homes, ceremonies, churches, chapels, or directly to your home, ensuring they arrive with care and respect within the specified delivery window.

  • In the event the recipient isn’t available during delivery, the order will be left in a safe place or with a nearby neighbor. A note will be left to inform the recipient where the order can be found. If neither a safe place nor a neighbor is available, the order will be returned to the shop and redelivered at a later time.

    Please make sure that you provide a complete delivery address to guarantee that your order is delivered accurately and without delay.

    If your order requires delivery by a specific time, please ensure to include a note specifying this in the customisation form or during checkout. While we’ll do our best to accommodate your requested delivery time, please note that it is not guaranteed and will depend on our delivery schedule.

  • We don’t deliver on Sundays or bank holidays.

    We do not operate on Sundays or bank holidays. If we receive an order on these days, it will be processed starting from the next business day. The delivery time will then be based on the usual wait time.

  • Please call us during working hours as soon as possible. If the flowers have not been delivered yet, we will ensure they are sent to the correct address.

  • Please call us during the working hours, as soon as you can. If the flower's haven't been delivered yet, we will deliver them with the right message.

  • Please call us during our working hours at your earliest convenience. We will assess whether it is possible to change or cancel and refund your order.

  • We are here to assist you in selecting the perfect flower arrangement tailored specifically for your special occasion. Please feel free to contact us anytime for personalized recommendations and expert advice.

  • We carefully source our flowers from the finest and most reputable markets in the Netherlands as well as across the UK, ensuring exceptional quality and freshness.

  • Not all of our products are displayed on the website. If you don’t find exactly what you’re looking for, please do not hesitate to contact us directly. We would be delighted to help create a bespoke floral design tailored specifically to your needs.

  • An Aqua Pack Hand-Tied Bouquet (or Aqua Box) is a beautifully arranged floral display, pre-packaged in a water-filled pouch. This convenient design keeps the flowers fresh and hydrated during transport, ensuring they stay vibrant and nourished. Ready to enjoy right away, it's the perfect choice for events, home displays, or as a thoughtful gift.

    A Traditional Bouquet is a timeless floral arrangement, carefully handpicked and bundled with exposed stems. Wrapped in paper or cellophane for protection during transport, these flowers bloom beautifully once placed in a vase with fresh water. They bring lasting beauty and fragrance, brightening any space—whether in your home or at an event.

    A Dry Hand-Tied Bouquet is a beautifully crafted floral arrangement where each stem is individually selected and tied together by hand. This timeless design allows for a natural, organic look, with the flowers arranged in a way that showcases their unique shapes and colors. The bouquet is tied securely at the base, making it easy to transport and place in a vase without much hassle. Perfect for any occasion, a hand-tied bouquet adds a personal touch, whether as a thoughtful gift, a centerpiece for an event, or a charming addition to your home decor.

    A Flower Basket Arrangement is a thoughtfully crafted floral display presented in a charming woven basket, providing both aesthetic appeal and functionality. The flowers are arranged with care to create a balanced, harmonious look, and the sturdy basket ensures easy handling and transport. The basket's design allows for versatile use—whether as a centerpiece for events, a lovely gift, or a decorative piece for the home. The flowers are nestled securely in floral foam to help keep the blooms fresh. This arrangement style adds a beautiful, rustic touch, giving it an elegant charm.

    A Flower Centrepiece Arrangement is a stunning floral design created specifically to be the focal point of a table or special setting. The flowers are thoughtfully arranged to create a balanced, harmonious display that enhances the surrounding decor. These arrangements are perfect for adding elegance and beauty to weddings, dinner parties, or any event where the table setting is key.

  • To help your bouquet last longer, follow these essential steps:

    Place in a Clean Vase with Fresh Water
    Fill a clean vase with 1 litre of fresh, lukewarm water and add the flower food, if included.

    Remove Leaves Below the Waterline
    Ensure no leaves are submerged in the water to prevent bacterial growth, which can cause your flowers to wilt prematurely.

    Top Up and Change Water Regularly
    Change the water every 2–3 days, and make sure to refill it as needed. Each time you do, you can re-cut the stems with a clean tool at a 45-degree angle under water. This helps prevent air from getting trapped in the stems, ensuring your flowers stay properly hydrated.

    Keep in a Cool, Shaded Area
    Place your bouquet in a cool, shaded spot, away from direct sunlight, drafts and heat sources like radiators.

    Keep Flowers Away from Fruit
    Ripening fruit releases ethylene gas, which can speed up the wilting process of your flowers. Keep your bouquet in a fruit-free zone!

    Reposition the Bouquet
    Consider rotating your bouquet every few days. This helps ensure all flowers receive equal exposure to light and air.

    With proper care, your flowers will stay vibrant longer!

  • To help your aquapack bouquet last longer, follow these essential steps:

    Top Up with Water
    Ensure the water level in the Aquapack stays above the bottom of the stems to keep your bouquet hydrated. Check every day, and top up with fresh water as needed to keep the flowers at their best.

    Keep in a Cool, Shaded Area
    Place your bouquet in a cool, shaded spot, away from direct sunlight, drafts and heat sources like radiators.

    Keep Flowers Away from Fruit
    Ripening fruit releases ethylene gas, which can speed up the wilting process of your flowers. Keep your bouquet in a fruit-free zone!

    Reposition the Bouquet
    Consider rotating your bouquet every few days. This helps ensure all flowers receive equal exposure to light and air.

    With proper care, your flowers will stay vibrant longer!

  • To help your flowers last longer, follow these essential steps:

    Place the Arrangement in a Cool, Shaded Spot
    Position your bouquet in a cool, shaded area away from direct sunlight, drafts, or heat sources like radiators or vents. This will help prevent the foam from drying out and keep your flowers looking fresh.

    Regularly Check the Foam’s Moisture Level
    Floral foam can dry out quickly. Make sure to check the moisture level every day, especially if your arrangement is in a warm room. Add water as needed to keep the foam wet, but don’t soak it.

    Replenish Water Carefully
    When topping up the water, pour gently around the edges of the foam, not directly onto the flowers. Avoid disturbing the foam too much, as it can crumble easily.

    Keep Away from Fruit
    Keep your floral arrangement away from ripening fruit, as the ethylene gas released by fruit can speed up the wilting process of your flowers. A fruit-free zone is ideal!

    Avoid Moving the Arrangement Too Much
    Try not to move the arrangement frequently. The floral foam is delicate, and shifting it too much can disrupt the flower placement or cause the foam to break down.

    With proper care, your flowers will stay vibrant longer!

  • We do not typically accept returns or offer refunds due to the nature of our products. However, if there is an issue with your order, please call us on 01270 584596, and we will handle it on a case-by-case basis.